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Welcome to the Brand Book, the reference platform for everything about the Cegid brand.
The Cegid brand is, above all, our brand because it unites us around one common mission, which is larger than the sum of its parts. Our brand is the image we project to the world, our clients, our partners and our prospects. It is our most valuable asset and we are all its ambassadors and protectors.
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Faced with uncertainty, our clients need a partner with intimate knowledge of their business and concerns, to help them transform their challenges into opportunities
At Cegid, we fully understand our clients’ issues–we have been supporting some professions for more than 35 years!
To best support our clients, we have made the decision over the years to devote ourselves to the businesses we know best, and where we can contribute real added value: CPAs, Small & Medium-sized Businesses, employers, and professionals in the fields of finance and taxes, payroll, human resources and retail.
Unlock the full value of our clients’ businesses by providing them with purposeful and innovative solutions.
Our clients perform vital functions within their companies, where they are confronted with complex strategic choices every day. Our goal is to provide them with the management tools that will allow them to make the right choices and move forward faster in order to reach their full potential.
With Cegid, they can go beyond the status of technical experts and become leaders in their field. They will be able to contribute significant added value and take part in the company’s strategic discussions.
Our management solutions are purposeful, because they are tailored to the specifics business needs of our customers (and often developed with them). Our solutions are innovative, because they use new technologies, new business models or involve new uses.
Thanks to Cegid, our clients will be able to Make More Possible. Making more possible means that everything they wish to undertake to undertake becomes possible. That means growth and performance, of course, but also, and above all:
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Far more than simply understanding our clients, we are learning every day about their challenges, their questions and best practices to imagine the solutions of tomorrow, with them and for them.
How we communicate
(our tone of voice)
Empathetic
A true partner is familiar with the needs of their clients/prospects. Let’s talk about them, and their issues, before talking about ourselves.
Inclusive
Cegid is close to its clients. Everything we do is to benefit them. The emphasis will be on “We”. “You” will further interaction and discussion among partners.
That being said, we should not use forms of address or words that are too familiar!
In order to continue to be ahead of the curve in terms of business needs, we encourage a culture that is open to constant challenge, experimentation, innovation and risk-taking.
How we communicate
(our tone of voice)
Concrete
Our communication must emphasize the practical, value-added nature of the innovations included in our solutions. Each sentence must be supported by examples and figures illustrating a concrete benefit for our clients.
Conversational
Speaking to a wider audience also means adapting the language level. We say it the way our clients would, using their business vocabulary.
Our employees are enthusiastically committed, at all levels, individually and collectively, to delivering on our promises vis-à-vis our clients. Thanks to them, Cegid continues to make progress in support of their businesses.
How we communicate
(our tone of voice)
Optimistic
We have a decisively optimistic vision of the future. We must always communicate in a positive manner, with turns of phrase that emphasize opportunities rather than obstacles, and by being agents of change.
Action
Give priority to action verbs that boost the spirit of discussion and convey real energy. Don’t hesitate to address our clients directly in our headings: “Mr./Ms. Chief Financial Officer, why is it important to digitize your business?”